As an Ocean Import Agent (Chinese Accounts) at our Barendrecht branch, you are the operational engine and primary coordinator for incoming sea freight shipments into Europe, with a dedicated focus on managing and servicing our growing portfolio of Chinese clients and accounts. You manage your assigned customer accounts end-to-end: from the moment a container leaves the origin port in Asia/China until final delivery to the end customer.

In this role, your language skills and cultural understanding are key assets. You will bridge the gap between our Chinese accounts, overseas origin teams, and European operational networks in a fast-paced environment where speed, accuracy, proactive customer communication, and sharp problem-solving skills are essential.

Key Responsibilities & Daily Tasks:

• End-to-End Import Operations: Coordinate and track incoming Ocean Freight shipments (FCL/LCL) from origin ports to final destinations across Europe.


• Dedicated Account Communication: Serve as the primary operational point of contact for our Chinese key accounts. Proactively communicate shipment statuses, arrival notices, delays, and solutions via phone, email, and messaging platforms.


• Carrier & Vendor Management: Daily interaction with ocean carriers, shipping lines, terminal operators, and inland transport partners (barge, rail, and trucking) to arrange smooth onward delivery.


• System Accuracy & Documentation: Review and process import documentation (Bill of Lading, Commercial Invoices, Packing Lists, Customs clearances) and enter shipment data into Expeditors' systems with zero-defect accuracy.


• Milestone Tracking & Escalation Handling: Actively monitor shipment milestones and email traffic, resolving operational exceptions, delivery delays, or out-of-scope issues proactively.


• Financial Dossier Control (Job Costing): Issue customer invoices, verify supplier billing, manage shipment margins, and ensure accurate financial closing of files.

• Language Requirements (Mandatory): Fluent or native proficiency in Mandarin (Chinese) and fluent in written and spoken English to communicate seamlessly with our Chinese clients, suppliers, and internal operational teams (Dutch is considered a strong asset).


• Affinity with Logistics: Relevant experience or background in ocean freight, freight forwarding, customer service, account support, or logistics administration.


• Attention to Detail: Excellent accuracy when handling shipping documentation, customs details, and operational system entries.


• Proactive Mindset: High energy, resilient under pressure, and a team player who actively communicates across a global network to solve operational challenges.


• IT Competency: Proficient in Microsoft Office (Excel, Outlook, Word) and quick to adapt to internal logistics management systems.

• Attractive Salary: A competitive base salary up to approximately €3,500 gross per month, depending on your background, language skills, and relevant experience.


• Performance Incentive: An annual performance bonus.


• Strong Career Growth: Clear internal progression pathways and ongoing training/development programs.


• Work-Life Balance: Standard 38.75 hours work week.Secondary Benefits:


• 25 vacation days per year.


• Opportunity to participate in the global Employee Stock Purchase Plan.


• Solid pension scheme and travel allowance.


• Culture: A collaborative, modern, and inclusive team environment at our Barendrecht office that values ownership, passion, and personal initiative.

As a top-tier global supply chain partner, Expeditors enables leading businesses worldwide to trade without limits. Our solutions span air and ocean freight forwarding, customs brokerage, cargo insurance, order management, warehousing, distribution, and tailored logistics services. Operating across more than 300 locations in 103 countries, we combine cutting-edge technology with a people-first culture.

At Expeditors, career growth is real: nearly 30% of our global workforce advances into higher management or specialized roles, and our employees average over 10 years with the company.